FAQ
1
2
TALK TO US
We'd love to hear from you
PHONE
Tel: 0411 607 174 / +61 411 607 174
Mon-Sat 9am - 7pm
3
How do I
place an order?
Payment
& Shipping
Secure Ordering
& Payment Options
4
Returns
& Refunds
Once you've browsed our unique products and added them to your cart, proceed through to our secure checkout. If you do not have paypal and wish to pay via credit card, click on the paypal link which will give you the option of paying via credit card (for those who do not have paypal). Alternatively, cash on pick up is available, or direct bank deposit. Email us at purete1@hotmail.com and we will send you an invoice with banking details. As this is a newly updated website, if checkout does not work, please contact us and we will rectify immediately.
Pick up is available in the central Dandenong region , 3175. Cash on pick is available. Shipping locally within Victoria generally results in the flat fee of $10, otherwise we will use an Australia wide posting satchel for $15.00. All shipping is carried out through Australia Post with tracking available. We will endeavour to post your item within 48hours of cleared funds. Should there be an issue with out of stock products, we will endeavour to contact you immediately.
Our payments are secure and we do not record or retain any information whatsoever. Your privacy is of our upmost concern and we treasure it as we do our own. Your information is not subjected to nor provided to any third party by us whatsoever.
Cancellations made within 24 hrs of purchase or prior to shipping will not incur costs. To notify us as soon as possible, please call 0411 607 174 or email purete1@hotmail.com. Returns will not be given for change of mind or used products. If there is a genuine reason for return please contact us and we will rectify this matter with you immediately. If the return required is by our error we will rectify and refund also. Rest assured your business and consideration is of the upmost significance to us and we will endeavour to suit your needs.